For information about hotel group reservations (minimum size of 10 participants), please contact the Official Housing Agency JORDAN GROUP at: hotel-wco-iof-esceo@jordan.pl and TAKE ADVANTAGE OF DISCOUNTS FOR EARLY BOOKING.

Please take into account that hotels will be confirmed on a first-come first-served basis. We recommend booking your rooms at your earliest convenience. After 1st March 2018 availability of rooms cannot be guaranteed.

Warning: Please note that there are dubious platforms and agencies to be found on the internet, offering special rates and rooms which may not exist. IOF and ESCEO strongly recommend that you book via the Official Housing Agency which guarantees safe, reliable reservations and fair conditions.

A number of hotel rooms in different price categories have been blocked in Krakow at preferential rates for the period of the WCO-IOF-ESCEO (April 19-22, 2018).
All rates are quoted in Euros (€).
Rates are per room and per night with breakfast and taxes included.
There is no city tax in Krakow.

• By Credit Card: VISA / MASTERCARD / MAESTRO / JCB, DINERS CLUB, UNION PAY
• By bank transfer:
  Jacek Legendziewicz JORDAN Group
  Bank: mBank S.A.
  address: ul. Augustianska 15,
  31-064 Krakow
  IBAN: PL30 1140 1081 0000 2131 5000 1055
  SWIFT: BREXPLPWKRA
  Ref: WCO-IOF-ESCEO 2018

Please note that Congress Delegates will be able to do the check in from 03.00 p.m.
Check out should be made before 10:00 a.m.

However, it might be vary depending on the hotel ( see HOTEL DESCRIPTION)

Your confirmation will be sent upon receipt of the hotel form and full payment received by JORDAN Congress Bureau.

All changes must be notified in writing to JORDAN Congress Bureau by e-mail:
hotel-wco-iof-esceo@jordan.pl. Please do not contact the hotel directly as they will accept no direct changes.

All changes or cancellations must be notified in writing to JORDAN Congress Bureau by e-mail to:
hotel-wco-iof-esceo@jordan.pl. Please do not contact the hotel directly as they will accept no direct changes.

• If your hotel reservation is cancelled before February 1st, 2018, the payment will be refunded except the first night.
• If your reservation is cancelled after February 1st, 2018, or if you arrive later or leave earlier then the dates indicated on your reservation for, the total accommodation amount will be charged and invoiced.
• Refunds will only be made after the congress if the room is resold by Jordan Congress Bureau
• No show will have the 100% of the reservation as cancellation costs.
• Please note that conditions may vary depending on the hotel. More information you will find on hotel booking website in ,,Payment,, bookmark ( Payment terms and conditions ).
• By making this reservation, you confirm that you are not entitled to a claim against JORDAN Congress Bureau if booking hotels at WCO- IOF-ESCEO 2018 Congress will be impeded or prevented by:
  • unexpected political or economic events;
  • Force majeure;
  • change of the congress program or cancellation of the congress made by Sinklar Conference Management - organizer of the congress.

  In that case JORDAN Congress Bureau will not be required to reimburse the booking payments.

The Congress organizer Sinklar Conference Management B.V. (under the auspices of IOF and ESCEO), the Congress Venue (ICE Krakow), its official appointed agencies for Registrations (Pacific World) and the Congress Secretariat (Humacom SPRL) and any suppliers, representatives or agents linked to the organization of the Congress shall not be held liable by any person for any injury, damage, theft, loss, medical problem or inconvenience which may be suffered by any person while traveling to or from, or during such person’s presence in Poland in connection with this Congress. Participants are advised to purchase their own insurance against any such occurrences.

In case of force majeure, the Congress organizer have the right to alter or cancel the Congress without prior notice, however a notice of the occurrence shall be given by Sinklar Conference Management B.V. as soon as reasonably possible. Force majeure shall mean any circumstance beyond the reasonable control of Sinklar Conference Management B.V. which prevents or impedes the holding of the Congress, including, but not limited to, government action, war or hostilities, riot or civil commotion, plague or other epidemic such as SARS, bird flu, etc, earthquake, flood, hurricane, cyclone, fire or other natural physical disaster, explosion, accident or breakdown, strike, lack of the usual means of transportation or terrorism or due to events which are not attributable to wrongful intent or gross negligence of Sinklar Conference Management B.V. Sinklar Conference Management B.V. shall not be liable for any direct or indirect, incidental or consequential damages, losses, expenditures or any other inconveniences or costs caused by such modification or cancellation of the Congress. Furthermore, registration fees will not be reimbursed by Sinklar Conference Management B.V.

All reasonable endeavours will be made to hold the Congress and to present its programme as scheduled under circumstances which assure the comfort and safety of all participants. However, Sinklar Conference Management B.V. reserve the right to modify the programme, unilaterally and without notice. Neither Sinklar Conference Management B.V. nor their officers, directors, employees, representatives or agents, shall be held liable by any person as a result of the cancellation of the Congress or any of the arrangements, programmes or plans connected therewith, or for any injury, damage or inconvenience which may be suffered by any person while traveling to or from, or during such person’s presence in Poland in connection with this Congress. Participants are advised to purchase their own insurance against any such occurrences.

Any litigation stemming from the above contract will be tried in Krakow, Poland where the Polish law is exclusively applicable.